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Technical Business Analyst

companyiHeart Media
locationNew York, NY, USA
PublishedPublished: 2/2/2024


Current employees and contingent workers click here to apply and search by the Job Posting Title.

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

  • More #1 rated markets than the next two largest radio companies combined;
  • We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
  • iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
  • iHeartRadio is the #1 streaming radio digital service in America;
  • Our social media footprint is 7 times larger than the next largest audio service; and
  • We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:
We are looking for a Technical Business Analyst to join the Product Management team. This person will own the requirements process and serve as an internal expert with regards to technical systems and third party API's. The ideal candidate will be focused primarily on maintaining and optimizing our vast data streams, working with product and engineering teams to collaborate on processes, developing reports and tools for internal users, and fostering technical processes, policies and procedures.

What You'll Do:


• Scope, document and validate business requirements for technical projects

• Translate business requirements (stories, etc) into technically relevant specifications

• Identify, model and validate data requirements for projects

• Monitor, document and report on all third party ad network publisher (social, display, DSP, search, ) API updates/changes

• Ensure proper communication channels are established between technical and business resources

• Monitor project progress by tracking activity, resolving problems, publishing progress reports to project and product managers

• Facilitate technical requirements gathering sessions for product managers

• Identify, report and advise on business process updates and efficiencies

• Improve systems by studying current practices, designing modifications

• Recommend controls by identifying problems, writing improved procedures

• Prepare technical reports by collecting, analyzing, and summarizing information and trends

What You'll Need:


• Ability to analyze and document complex business processes

• Strong organizational skills and ability to handle multiple tasks

• Strong analytical problem solving, writing and verbal skills

• Bachelor's degree in Computer Science, Engineering, or other STEM-related majors with demonstrable IT skills

• Familiar with Agile & Scrum SDLC and traditional business analysis methods including working with an agile backlog, drafting technical user stories and acceptance criteria for upcoming sprints

• Ability to make effective decisions under pressure

• Experience working with external vendors

• Experience creating functional and technical documentation

• Experience and familiarity with extracting data from API end points

• Basic experience with SQL and/or a high-level programming language (Python, Javascript, R, etc.), with interest in further developing these skills

• Basic working web development knowledge of HTML, CSS, XML, and JSON.

• Experience designing data models or table schema

• Comfortable working closely with technical teams - both onshore and offshore

• Positive, upbeat and customer-service oriented

• Ability to manage changing priorities within a highly dynamic environment

• Ability to work well under deadlines

• Ability to perform duties with limited oversight

• Willing and able to learn new skills as required

What You'll Bring:

  • Respect for others and a strong belief that others should do this in return
  • Business insight and ability to apply general knowledge of business
  • Individual accountability and understanding of when to seek guidance
  • Skills managing assigned projects to completion using instruction, guidance, and direction
  • Skills to solve problems within standardized procedures and practices
  • Ability to communicate straightforward information in a digestible manner and an understanding of when to ask questions in order to validate understanding
  • Understanding of impact of own decisions
  • General understanding of business principles


Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$72,000 - $90,000


Position Type:

Time Type:
Full time

Pay Type:


iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

  • Employer sponsored medical, dental and vision with a variety of coverage options
  • Company provided and supplemental life insurance
  • Paid vacation and sick time
  • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
  • A Spirit day to encourage and allow our employees to more easily volunteer in their community
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Required skills

  • Live Broadcast
  • Python
  • SQL
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