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Senior Manager, Operational Risk Management

companyiHeart Media
locationTexas, USA
PublishedPublished: 2/17/2024


Current employees and contingent workers click here to apply and search by the Job Posting Title.

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

  • More #1 rated markets than the next two largest radio companies combined;
  • We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
  • iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
  • iHeartRadio is the #1 streaming radio digital service in America;
  • Our social media footprint is 7 times larger than the next largest audio service; and
  • We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:
The iHeartMedia Office of the Chief Information Security Officer (CISO) seeks a Senior Manager, Operational Risk Management. This leader will report to the Director of Governance, Risk & Compliance. This job role requires a very motivated, goal-driven individual with expertise and experience in operational (IT/Cyber) and enterprise risk management. The right individual must be detail oriented, with a strong work ethic, able to work with minimal supervision and have excellent interpersonal and relationship skills. The Senior Manager's primary job role is to reduce risk to iHeartMedia's enterprise operations and information systems.

What You'll Do:

  • Conduct operational and enterprise risk management process activities to identify, analyze, and reduce risk within the organization.
  • Build relationships with security and IT leaders to assist in proactively identifying and understanding technology risks and impact(s) to the operating environment.
  • Advise senior security leadership regarding appropriate policies and processes by leveraging risk management metrics, risk strategies, and risk indicators across the business.
  • Oversee the continuous monitoring and escalation of Key Risk Indicators and issues within the environment to ensure timely and appropriate mitigation controls are implemented.
  • Utilize previous experience to bring industry leading standards and risk practices to the organization.
  • Act as primary liaison for operational and cyber risk related questions with both internal and external entities.
  • Promote a strong risk management culture and discipline throughout the business.

What You'll Need:

  • Strong hands-on experience with the risk management process (identification, analysis, response, aggregation, reporting, etc.).
  • Thorough experience in communicating technology risks and impacts to the operating environment.
  • Capability to proactively manage and resolve residual risk conflicts and effectively defend risk decisions with objective rationale.
  • Practical experience with tools or models such as FAIR, NIST Risk Management, and Monte Carlo Simulation.
  • Substantial involvement in each phase of the risk process, with an emphasis on risk analysis, risk responses, risk quantification, and the determination of residual risk.
  • Experience in the aggregation and reporting of risks.
  • risk quantification
  • Familiarity with GRC platforms such as RSA Archer or ServiceNow, or creative/innovation mindset to design or build an in-house solution.
  • Knowledge of current operational and security threats and security controls.
  • Record of establishing and defining risk and control taxonomies.
  • Demonstrated capability in stablishing a GRC Data Model which incorporates issues, findings, incidents, etc.
  • Experience in building, managing, and maintaining a risk register.
  • Hands-on practice in determining risk tolerance.
  • 7+ years of hands-on experience in Operational, Information Technology, Cyber, or Enterprise Risk Management function or role.
  • Proven stakeholder management and leadership skills demonstrating the capability to influence effectively.
  • Desired certifications: CRISC, CISA, or other risk certifications with a combination of a PMP.
  • Bachelor's Degree; MS Degree desirable.

What You'll Bring:

  • Respect for others and a strong belief that others should do this in return
  • Full proficiency and understanding of job function
  • Ability to work independently with minimal guidance
  • In-depth knowledge of key business drivers and how this impacts your team
  • Experience in team and project management for mid-sized projects
  • Ability to recognize and mitigate risk
  • Confidence to solve complex problems using multiple sources of information
  • Growth mindset and desire for continued knowledge sharing and learning
  • Understanding of impact of your own decisions
  • Ability to identify new opportunities for continued improvement across business
  • Comfort acting as a trusted advisor for colleagues with less experience
  • Ability to manage complex and confidential information and to influence others to build consensus across all levels


Position Type:

Time Type:
Full time

Pay Type:


iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

  • Employer sponsored medical, dental and vision with a variety of coverage options
  • Company provided and supplemental life insurance
  • Paid vacation and sick time
  • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
  • A Spirit day to encourage and allow our employees to more easily volunteer in their community
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Required skills

  • Operational Risk Management (ORM)
  • IT Risk Management
  • Live Broadcast
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