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Contesting Fulfillment Associate

companyiHeart Media
locationNew York, NY, USA
PublishedPublished: 5/15/2023

iHeartMedia Markets

Current employees and contingent workers click here to apply and search by the Job Posting Title.

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

  • More #1 rated markets than the next two largest radio companies combined;
  • We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
  • iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
  • iHeartRadio is the #1 streaming radio digital service in America;
  • Our social media footprint is 7 times larger than the next largest audio service; and
  • We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:
Assists the Promotions Center of Excellence team with contesting and prize fulfillment.

What You'll Do:

Duties include:

  • Accurately capture prize winner information and input correctly into PromoSuite, following up with prize winners for any outstanding paperwork
  • Ensuring prize winners meet the guidelines and qualify as described in each contest's rules
  • Shipping prizes to winners and ensuring prize winners receive their prize in a timely manner
  • Handle incoming calls and/or emails from prize winners and/or listeners
  • Determine the quickest, most effective ways to answer a prize winner and/or listener question
  • Troubleshooting common challenges and issues
  • Escalating queries and concerns as appropriate
  • Tactfully handle confrontational or stressful interactions
  • Overall general promotion of our iHeartRadio stations as well as our sponsors.

Requirements:

  • Must be able to work a minimum of 20 hours/week.
  • Knowledge of stations' core demographics.
  • The ability to work in a team environment.
  • Must be well organized and detail oriented.
  • Night & Weekend availability may also be needed.

Work Experience:

  • 1-3 years' experience in customer service, promotions and marketing

Education:

  • High school diploma; 4-year college degree preferred (emphasis in Communications, Advertising or Marketing)

Certifications:

  • N/A

What You'll Need:

What You'll Bring:

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$14.20 - $16.50

Location:
VIRTUAL, NY

Position Type:
Regular

Time Type:
Part time

Pay Type:
Hourly

Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

  • Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Required skills

  • Live Broadcast
  • Advertising Background
  • Promotion
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